What this brief is. Journey 7's product surface is the return: the door, the landing, and the win screens the comeback rides. This brief carries what Product is asked to fix and decide; the sends are the CRM brief's. Nothing here builds a new surface.
| Surface | Today | Proposed | The work here |
|---|---|---|---|
| The sign-in door | Magic links can expire before the emailed code is typed: the door fails some returners outright. | A link lifetime or retry flow that survives a slow inbox. | PRODUCT FIX, flagged from this journey |
| The return landing | The generic cold start: no recognition, no route, no acknowledgement of absence. | The welcome-back card renders here: the account as they left it, their route at a real price. Who renders it (this journey or the returning-customer home journey) is the open ruling. | SURFACE RULING + the card slot |
| The send landings | Deep links land on generic screens. | Both knocks and the anniversary land on the route's live upgrades, signed in; the final attempt lands on its deal. | CONFIRM THE LANDINGS |
Sources: the 20 Aug 2026 returns read (about 33,000 unaided returns a month, 64% straight to search) and the Decisioning matrix rows this table summarises. The per-row logic lives on the matrix: one home per fact.